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Billing

--- title: Billing updated: 2025-08-06T15:13:35 created: 2024-04-30T13:24:47 ---

Billing Last Updated: 8/8/24

Travel??

WC QLD: Following an invoice being created for a Workcover client, the invoice is then required to be billed through the Workcover QLD portal. To find the invoices that need billing, go to the invoices tab on Splose and filter the status to only show draft invoices. To complete the billing portion: Go to the Workcover Qld portal - www.worksafe.qld.gov.au

Click “log in” and then select “Provider Connect”

Refer to the “Passwords” document for log in details (see above for details on where to find this).

Under the “quick Links”, select “Create an invoice”

From the client file on splose, find their individual claim number

From the details on the invoice in Splose, enter the:

Invoice number

Invoice date

Practitioners details

Date of service

Item number

Units (number of times this service was provided – e.g. most often 1)

GST (if GST is shown on the invoice)

Total Amount

Once all details have been added, select “Submit Invoice” Once the invoice has successfully been submitted, return to the invoice on Splose and click “Actions” and then select “mark as sent” from the drop down menu.

Invoices must be submitted within two months after the treatment is completed (date of service). This time frame is a legislative requirement, so we can‘t pay you if your invoice is submitted outside this time. We recommend you monitor your payments via Provider Connect and contact us about missing payments.

If you‘ve submitted an invoice and it hasn‘t been paid, don‘t resubmit the invoice. Check the payment status in your Provider Connect account. You can do this by searching by claim number, invoice number and/or service date. If you can't find confirmation of our payment in Provider Connect, call us within two months of the date of service on 1300 362 128.

iCare (NSW WC):

Icare (Lifetime Care):

iCare Volunteer and Sporting Injuries:

Third Party Insurance:

Self Insured WorkCover:

NIISQ: \<\ \>

To ensure invoices are paid promptly, they must meet the following requirements:
  • that the document is intended to be a tax invoice
  • your company / trading name
  • your Australian business number (ABN)
  • the date the invoice was issued
  • be addressed to: NIISQ Agency, ABN 52764535574
  • the participant’s name or case reference number
  • the item / service code for each service to expediate payment
  • a brief description of the items sold / service provided, including the quantity (if applicable) and the price
  • state GST amount payable (if any) per item / service provided (that is, the extent to which each sale includes GST)
  • the total amount payable (including GST).

The NIISQ Agency will pay each correctly rendered tax invoice within 28 calendar days of receipt, unless agreed otherwise between both parties. !image1

May be able to bill 2x short notice/DNA cancellation - however this is not a set policy of theirs. They mentioned this needs to be a conversation between the client, practitioner, and case manager if there is significant cx history. (SD 6.8.25 - spoke to Rachel Flower from NIISQ).

EML:

LGW: Billing and claim details are as follows:

Claim Number: Insurer: Local Government WorkCare (LGW) Telephone: 07 3000 5530 (for account enquiries only) Email for accounts: Email for PMPs:

Please note that LGW pays in line with the WorkCover Queensland Table of Costs, please include relevant codes on invoices. LGW are unable to fund missed attendances, cancellation fees, sessions attended not covered by a work capacity medical certificate, or sessions attended outside of the accepted claim period.

Please also note that an approved PMP does not override the above.

It may be advisable for yourselves to periodically confirm with the claimant and the insurer that the work capacity medical certification is current and that the claim is ongoing.

\\To be paid by bank transfer please complete the attached EFT form and provide your ABN if not already done previously for any other LGW claimant. Alternatively LGW will pay via cheque.

EFT Authorisation for Hiya Health: \<\ \>

EML:

Consumables Billing: More information regarding types of consumables to come soon
  • Go to client file and click "invoices"
  • Create a new invoice
  • Select the clinic/provider and their provider number
  • Click on the empty box under "type"
  • In the appointment box, change this to "custom"
  • Enter the name of the product in the description
  • Item code needs to be changed. This changes per insurer. WCQLD-300094, iCare(WCNSW)-
  • Enter unit price and adjust quantity, don’t forget to add shipping on to this if necessary
  • Leave tax exempt
  • Create invoice
  • Send invoice or mark as sent and then add payment