Cancellation Dispute From Pm (For H

--- title: Cancellation Dispute From PM (For Home Visits) updated: 2024-08-08T12:53:52 created: 2024-03-08T13:59:25 ---

Cancellation Dispute From PM (For Home Visits) Last Updated: 10/7/2024

Good \_,

Thank you for your email regarding invoice \_ from Hiya Health.

We can confirm that travel is charged on this invoice in line with our Cancellation Policy as attached here:

The NDIS Short Notice Cancellation Guidelines state that 100% of the agreed fee for the support can be claimed. For Home Visits – the travel time that’s linked to providing in home support is a component of the 100% of this agreed fee. We’ve allocated and budgeted for this, and it has been signed off by the Participant’s Decision Maker/Nominee as the agreed schedule of support.

If we can be of any further assistance, please do not hesitate to contact our friendly Customer Experience Team through this email address, or via phone on \_.

Kind Regards,