Interpreters

--- title: Interpreters updated: 2025-03-21T14:42:04 created: 2024-05-21T11:15:00 ---

Interpreters Last Updated: 8/8/24

Client’s will on occasion, require the assistance of an interpreter to assist with communication between the practitioner and the client.

If a client requires an interpreter, this will be noted in their initial client intake form, however this should be enquired about by the administration team if a client has called to book their initial assessment. If a practitioner needs to book an appointment with an interpreter, this request would be submitted to the support channel on slack.

Booking an interpreter On the TIS website ( ) on the right had side, select “Book a phone interpreter”. An fill in the below details.

TIS National Client Code - C013731
Agency Name - Hiya Health
Contact Details – This should be the contact details of the practitioner (use their work email address and find their mobile number on HR partner)
Location – QLD
Non-English Speaker’s name – Client’s name
Non-English speakers phone number – leave blank as they will call practitioner
Preferred Booking time – Same as appointment time details
Language – Select language form drop down menu
Preferred gender – unless specified, select either
Interpreter credentials – select Yes
Nature of Appointment – Standard, then No
Acknowledgement of terms – Select all
Once all completed, select Confirm

Following the completed booking, please reply back to the practitioner’s support channel request or message them on slack informing them that it has been successfully booked and they will contact them via their mobile. Also any email will be sent directly to them.